1. General

sylvoxana.com LLC (EDRPOU 01078566), 24 Antonovycha St, Kyiv, 03150, Ukraine. In accordance with Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015, we provide our full legal name, location, contact details, and registration info before contract. Consumer information is provided in Ukrainian; this English version is for convenience (Law of Ukraine No. 3153-IX 'On Consumer Protection' of 10 June 2023).

2. Pricing & Payment

Rates on website include VAT where applicable. Payment due at booking or pick-up. Major credit cards accepted.

3. Mileage

200 km/day included. Extra: UAH 5/km. Unlimited packages available.

4. Insurance

Third-party liability included. Collision Damage Waiver (CDW) extra fee. Theft protection included.

5. Deposit

Refundable deposit UAH 10,000. Released on return in good condition.

6. Age & License

Min age 21, valid license 2+ years. Under 25: young driver fee.

7. Fuel

Full tank provided. Return full to avoid refueling charges.

8. Cross-Border

Only with prior written consent. Extra insurance and fees. Some regions restricted.

9. Complaints

Email contact@sylvoxana.com or phone +380 967 010 6864. Response within 30 days. Unresolved: State Service of Ukraine for Food Safety and Consumer Protection (per Law of Ukraine No. 3153-IX 'On Consumer Protection' of 10 June 2023).

10. Data Protection

Personal data processed per Law of Ukraine No. 2297-VI 'On Personal Data Protection' of 1 June 2010. Consent implied by use.

Contact

sylvoxana.com LLC
24 Antonovycha St, Kyiv, 03150, Ukraine
Email: contact@sylvoxana.com
Phone: +380 967 010 6864
EDRPOU: 01078566
Managing Director: Daniel Bauer